Position: Guest Services Attendant
Act as primary provider of direct service to guests as they are entertained at the Utah Valley Convention Center.
Responsible for providing a safe and comfortable environment for our guests.
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Job Title: Guest Services Attendant
Entity: Global Spectrum - Utah Valley Convention Center (Provo, UT)
Reports To: Guest Services Staff
Status: Part-Time Hourly; Non Exempt
Closing Date: Open Until Closed / Filled
SUMMARY: A Guest Service Attendant will act as primary provider of direct service to guests as they are entertained at the Utah Valley Convention Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.
ESSENTIAL FUNCTIONS (including, but not limited to...):
Greet guests and take tickets
Ensure compliance of outside food/beverage and camera building policies
Usher guests to their seats and provide directional assistance throughout facility
Monitor guest conduct and provide assistance to guests when necessary
Assist in providing a safe and secure environment for UVCC guests
Perform crowd control management functions
Act as a member of the emergency evacuation team by directing guests to emergency exits
Monitor emergency exits and assist guests with special needs
Hand out materials to guests as needed for events
Report any unsafe equipment or situations to supervisor immediately
Perform other duties and responsibilities as assigned
High School diploma or GED preferred
Follow procedures and safety standards as directed
Ability to work independently and remain flexible in role
Exceptional customer service skills—outgoing and friendly personality required
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Employee is frequently required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.
While performing duties of this job, the employee is occasionally exposed to weather conditions prevalent at the time.