GREAT - Our Customer Service Philosophy | Utah Valley Convention Center

GREAT Experiences (Greet the customer, Relate with a friendly question, Explore the options, Address and respond to their needs, Thank the customer and make them feel appreciated)

Customer service is at the foundation of who we are as an organization. We are responsible for transforming events into experiences - every day with every action. Our corporate-wide customer service platform that supports our credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.

GREAT Experience stands for the following:

Greet the customer
Relate with a friendly question
Explore the options
Address and respond to their needs
Thank the customer and make them feel appreciated

testimonials

Thank you for the hard work and professionalism you put in at our event on the 13th of September. It was pure madness and you and your team handled it beautifully. I was also very impressed by how you remembered I loved the skewers! That attention to detail proves how much better you are than others in the business, it doesn’t go unnoticed, or unappreciated.

Brittany Loose - Google Fiber

I was exceptionally pleased with the convention center facilities. They are state of the art and the responsiveness and pleasantness of the staff. Our visitors came from across the nation, Europe and Australia. They loved the convention center, the views and the beauty and the walkability of the downtown area with its restaurants and shops.

Brian Cannon - Agricultural History Society

Excellent service and an impeccable event!

Harry Portman

The venue was the perfect size and the ambiance created a great feel for our event. We appreciate the friendly and professional staff. The food was delicious, which we were able to customize for our event. As you know planning a big event does not come easy, but our coordinator was able to listen to our needs and also make suggestions that made it easy to plan.

Lisa DeLange - MegaDiamond