GREAT Experience

GREAT Experiences (Greet the customer, Relate with a friendly question, Explore the options, Address and respond to their needs, Thank the customer and make them feel appreciated)

Customer service is at the foundation of who we are as an organization. We are responsible for transforming events into experiences - every day with every action. Our corporate-wide customer service platform that supports our credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.

 GREAT Experience stands for the following:

  • Greet the customer
  • Relate with a friendly question
  • Explore the options
  • Address and respond to their needs
  • Thank the customer and make them feel appreciated